Question 1

What is Cleanify?

Accepted Answer

Cleanify is a professional home cleaning service operating in Johannesburg, Sandton, Rosebank, and surrounding areas. We connect you with vetted, insured cleaning professionals who provide regular cleaning, deep cleaning, and move-in/out cleaning services.

Question 2

How do I book a cleaning service?

Accepted Answer

Booking is simple! Just visit our booking page, select your service type, home size, date, and time. You can also add any special instructions for your cleaner.

Question 3

What payment methods do you accept?

Accepted Answer

We accept credit/debit cards, EFT payments, and mobile payment options. Payment is processed securely at the time of booking.

Question 4

Can I cancel or reschedule my booking?

Accepted Answer

Yes, you can cancel or reschedule your booking up to 24 hours before your scheduled cleaning without any charge. For changes within 24 hours, a fee may apply.

Question 5

Are your cleaners vetted and insured?

Accepted Answer

Absolutely! All our cleaning professionals undergo thorough background checks, reference verification, and in-person interviews. They're also covered by our comprehensive insurance policy for your peace of mind.

Question 6

How is pricing determined?

Accepted Answer

Our pricing is based on the size of your home (number of bedrooms and bathrooms), the type of service (regular, deep, or move-in/out cleaning), and any additional services you select.

Question 7

What's the typical price range for your services?

Accepted Answer

Regular cleaning services start at R380 for a studio apartment and go up based on size. Deep cleaning services typically cost 50% more than regular cleaning. You can get an exact quote by using our booking tool.

Question 8

Do you offer any discounts?

Accepted Answer

Yes! First-time customers can use code FIRSTCLEAN for R100 off their first cleaning. We also offer discounts for recurring weekly or bi-weekly services.

Question 9

Should I tip my cleaner?

Accepted Answer

Tipping is not required but always appreciated if you're happy with the service. You can tip in cash directly to your cleaner or add it when booking.

Question 10

What should I expect on cleaning day?

Accepted Answer

Your cleaner will arrive during the scheduled time window with all necessary supplies and equipment. They'll clean according to the service you've selected, and you'll receive a notification when cleaning is complete.

Question 11

Do you bring your own cleaning supplies?

Accepted Answer

Yes, our cleaners bring all necessary cleaning supplies and equipment. We use eco-friendly, non-toxic products that are safe for children, pets, and the environment.

Question 12

Can I make special requests for my cleaning?

Accepted Answer

Absolutely! During booking, you can add special instructions or areas of focus. You can also communicate directly with your cleaner through our platform.

Question 13

Do I need to be home during the cleaning?

Accepted Answer

No, you don't need to be home. You can provide access instructions during booking, such as a key lockbox code or doorman information. Many of our clients prefer to be out while we clean.

Question 14

What about my pets?

Accepted Answer

Our cleaners are generally comfortable around pets. However, if you have aggressive pets or ones that might escape, we recommend securing them during the cleaning service.

Question 15

What areas do you serve?

Accepted Answer

We currently serve Johannesburg, Sandton, Rosebank, and surrounding areas including Melrose, Illovo, Parktown North, Dunkeld, and more. We're continuously expanding our service areas.

Question 16

Do you clean apartments in Johannesburg?

Accepted Answer

Yes, we clean both houses and apartments throughout Johannesburg. Our cleaners are experienced with all types of residential properties.

Question 17

How quickly can I get a cleaner in Sandton?

Accepted Answer

For Sandton residents, we can often provide same-day service if you book before noon. Otherwise, we can typically schedule a cleaning within 24-48 hours.

Question 18

Are your prices different in Rosebank?

Accepted Answer

Our pricing is consistent across all service areas, including Rosebank. The cost is based on your home size and service type, not location.

Frequently Asked Questions

General Questions

Pricing & Payment

The Cleaning Process

Location-Specific Questions

Ready to Book Your Cleaning?